Refund & Return Policy

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Effective Date: January 1, 2025

Business Name: Freight USA. LLC

At Freight USA, LLC, we value customer's satisfaction and strive to provide accurate product descriptions, fair pricing, and dependable delivery. Because shipping containers are large, heavy equipment with variable conditions, we maintain the following Refund & Return Policy:

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1. All Sales Are Final

Due to the nature of shipping containers, all sales are considered final once payment is made and delivery is scheduled.

We do not accept returns based on size, appearance, or buyer’s change of mind.

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2. Refund Eligibility

Refunds may be considered under the following conditions only:

The wrong product was delivered (e.g., incorrect size or type of container).

The container arrives with major structural damage that was not disclosed prior to purchase and that impacts usability.

The order cannot be fulfilled due to reasons on our end (e.g., inventory error, delivery unavailability).

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3. Non-Refundable Situations

Refunds will not be issued for:

Minor cosmetic issues such as dents, surface rust, or paint fading (common in used containers).

Delivery delays caused by weather, road conditions, or third-party carriers outside of our control.

Inability to accept delivery due to inadequate site preparation, restricted access, or inaccurate delivery information provided by the customer.

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4. Reporting Issues

Any claims must be submitted in writing within 7 days of delivery.

Claims should include order details, photos of the container (if applicable), and a clear explanation of the issue.

Claims can be submitted to:

Email: freightusaemail@gmail.com

Phone: 904-444-1263

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5. Resolution Process

If your claim is approved, Freight USA, LLC may issue a refund, partial refund, replacement container, or alternative resolution depending on the situation.

Approved refunds will be processed back to the original payment method within 10–14 business days.

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6. Delivery & Site Responsibility

Customers are responsible for ensuring proper site conditions for delivery. If delivery cannot be completed due to lack of access, uneven ground, or site restrictions, the order will not qualify for a refund.

Additional re-delivery fees may apply in such cases.

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7. Contact Us

For questions or refund requests, please contact us:

Freight USA, LLC

9050 New Kings Rd Jacksonville, FL 32218

Email: sales@FreightUSAContainers.com